Refunds Policy for mymarketplace.ie
Last Updated: [Insert Date]
At mymarketplace.ie, we strive to provide excellent service and ensure customer satisfaction. This Refunds Policy outlines the conditions under which we offer refunds for our services.
1. General Policy
- All payments made on mymarketplace.ie for services, such as premium ad placements, featured listings, or other paid features, are generally non-refundable unless stated otherwise.
- We may offer refunds at our discretion in certain circumstances, such as technical issues or service errors.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team at support@mymarketplace.ie within 7 days of the transaction or issue.
- Provide Details: Include your order number, transaction details, and a brief description of the reason for your refund request.
- Review: We will review your request and determine if you are eligible for a refund based on the information provided and our refund criteria.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Technical Issues: If there was a technical issue with our service that prevented you from using the purchased feature as intended.
- Service Errors: If there was an error on our part that affected the quality or functionality of the service you received.
Refunds will not be granted for:
- Change of Mind: If you change your mind after the purchase or are dissatisfied with the service not related to a technical issue or error.
- Incomplete Usage: If the service was used or accessed partially, but the issue was not related to our error.
- Violation of Terms: If the request is made due to a violation of our Terms and Conditions or misuse of the service.
4. Processing Time
- Refund requests are typically processed within 10 business days from the date we receive your request.
- If approved, the refund will be issued to the original payment method used for the transaction. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Changes to This Policy
We may update this Refunds Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions or concerns about our Refunds Policy or need to request a refund, please contact us at:
mymarketplace.ie
Email: support@mymarketplace.ie